Basic Needs Coordinator and Case Manager

University of New Hampshire-Main Campus  |  Durham, NH

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Job Overview

Posted 2 weeks ago Full-Time

Job Details

Position Title:

Basic Needs Coordinator and Case Manager

Job Type: Academic Advising/Academic Support Services/Academic Affairs
Location: Durham, NH
Positions Available: 1
Institution Type: Public, 4-year
Institution Size: < 15,000 Students
Employer ID: 33657

Benefits

Housing for Position:
None provided
Benefits
Housing for Position:
None provided
Qualifications
Education:
Masters Preferred, Masters Required
Major Preference:
No Preference
Experience:

Qualifications
Education:
Masters Preferred, Masters Required
Major Preference:
No Preference
Experience:

Position Description

Basic Needs Coordinator and Case Manager

The University of New Hampshire is an R1 Carnegie classification research institution providing comprehensive, high-quality undergraduate and graduate programs of distinction. UNH is located in Durham on a 188-acre campus, 60 miles north of Boston and 8 miles from the Atlantic coast, and is convenient to New Hampshire’s lakes and mountains. The University actively promotes a dynamic learning environment in which qualified individuals of differing perspectives, life experiences, and cultural backgrounds pursue academic goals with mutual respect and shared inquiry. UNH is the primary university of the University System of New Hampshire. There is a student enrollment of 13,000 students, with a full-time faculty of over 600, offering 90 undergraduate and more than 70 graduate programs. The University actively promotes a dynamic learning environment in which qualified individuals of differing perspectives, life experiences, and cultural backgrounds pursue academic goals with mutual respect and shared inquiry.

The UNH Diversity Resource Guide with information and programming available in the seacoast area, New Hampshire, and the region can be found here: https://www.unh.edu/hr/diversity-resource-guide

Summary of Position

Reporting to the Dean of Students, the Basic Needs Care, and Case Manager will provide assessment, support, and case management to the undergraduate and graduate student body. Among the position’s primary responsibilities will be intervention and coordination of services to students facing personal, medical, academic, or financial difficulties, as well as assist the students’ ability to remove barriers to academic success and well-being. Addressing needs associated with social, academic, personal, and financial challenges will require distinctive outreach and service delivery that support students in distress in a timely and responsive manner.

Duties/Responsibilities

Provide assessment, initial outreach, follow-up/monitoring, and termination of services for students experiencing emotional, mental distress, and food and housing insecurities, utilizing standards of best practices.
Coordination of Resources to support identified students through challenges, connect them to appropriate campus and community resources, promote growth in self-advocacy, and empower students to navigate toward their own solutions, in a way that ensures student success.
Provide the UNH Community with a point of contact for assistance with concerns regarding students’ behavior.
Serve on the Behavioral Intervention Team as a case manager.
Maintain documentation of all actions taken with or on behalf of a student.
Represent the university in working with a wide range of individuals and organizations outside of the university, including parents, community members, local and state government, law enforcement, and representatives of other institutions.
Serve as the Division representative on various committees and projects.

Additional Job Information

UNH is a federal contractor within the meaning of the Executive Order on Ensuring Adequate COVID Safety Protocols for Federal Contractors. This position requires that you be vaccinated against COVID-19, unless you apply for and receive a religious or medical exemption.

Acceptable Minimum Qualifications

Master's degree                                    

Additional Preferred Qualifications

UNH is a federal contractor within the meaning of the Executive Order on Ensuring Adequate COVID Safety Protocols for Federal Contractors. This position requires that you be vaccinated against COVID-19, unless you apply for and receive a religious or medical exemption.

Other minimum qualifications                        

Master’s degree required; preferred areas of concentration include: counseling, social work, or higher education/student affairs administration.
Three to five years of experience in a higher education environment; equivalent experience can substitute for the higher education environment. Knowledge of FERPA and managing confidential/sensitive information.

Additional Preferred Qualifications                 

Three years as a case manager or equivalent working in education or related setting with a demonstrated knowledge of systems; experience managing response to crisis situations; in case management and in student affairs. Proficient with StarRez or other case management software.
Preference will be given to candidates who possess strong organizational skills and the ability to prioritize multiple tasks in a work environment with regular interruptions. Candidates should possess the ability to work with students of diverse academic, socioeconomic, cultural, and ethnic backgrounds and be able to enlist appropriate techniques to establish rapport and trust with students. Candidates should also be able to respond to identified student needs, strengths and goals as well as promote behavior changes and engage students in their own growth. In addition, candidates should have foundational knowledge in identifying the possible presence of mental health disorders, performing risk assessments, and having a strong understanding of the student development theory.

Salary Information                                        

Salary is complemented by a comprehensive benefits package which includes medical, dental, retirement, tuition, and paid time off.

Applicants must apply online at https://jobs.usnh.edu/postings/43956

The University System of New Hampshire is an Equal Opportunity/Equal Access/Affirmative Action employer. The University System is committed to creating an environment that values and supports diversity and inclusiveness across our campus communities and encourages applications from qualified individuals who will help us achieve this mission. The University System prohibits discrimination on the basis of race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, veteran status, or marital status.


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